Shipping policy

Carey Pet’s Shipping Policy

We know how excited you and your furry friends are to receive your packages! That’s why the Carey Pet Team works hard to get your orders packed up and on their way as quickly and safely as possible.

Here is everything you need to know about how we ship our items:

⚙️ Processing Time (1-3 Business Days)

Once you place an order, our team gets straight to work!

• All orders are processed and handed off to our shipping carriers within 1 to 3 business days (excluding weekends and holidays).

• You will receive a shipping confirmation email with a tracking number the moment your package leaves our hands.

🚚 Estimated Delivery Time (7-13 Business Days)

After processing, your package will begin its journey to your doorstep.

• Standard delivery typically takes 7 to 13 business days.

• Please keep in mind that shipping timelines are estimates provided by our carriers, and packages to more remote areas might take just a tiny bit longer.

🌤️ Weather & Climate Delays (An Important Note)

At Carey Pet, we do everything in our power to ensure your order arrives on time. However, nature sometimes has its own plans.

Please Note: We cannot accept responsibility or offer refunds for shipping delays caused by extreme weather events, severe storms, or climate-related disruptions. Once a package is with the postal carrier, these environmental factors are completely out of our control, and we appreciate your patience and understanding if Mother Nature throws a wrench in the timeline.

📬 Missing or Lost Packages?

If your tracking link hasn't updated in a while or you suspect your package is lost in transit, please don't hesitate to reach out to us at careypetsupport@gmail.com. We will gladly help you get in touch with the carrier to find out where your items are!