Contact information

Contact the Carey Pet Team

At Carey Pet, your experience is our top priority—and that goes for your furry companions, too! Whether you have a question about an order, need help choosing the perfect product, or just want to share a cute picture of your pet, we are always here to help.

📬 Drop Us a Line

The absolute best way to reach us is via email. Our dedicated support team reads and replies to every single message individually.

  • Email Us At: careypetsupport@gmail.com

  • Response Time: We do our best to get back to you within 24 to 48 hours (excluding weekends and major holidays).

💡 Tips for Faster Support

When reaching out about an active order or a specific policy question, please help us help you by including a few details in your message:

  • Order Queries: Please include your Order Number (e.g., #1001) and the email address used at checkout.

  • Product Support: Tell us the name of the product and, if applicable, the type of pet you have so we can give you the best advice!

  • Address Changes: If you need to update your shipping address, please email us with "URGENT: Address Change" in the subject line. Note: We can only change the address if your order hasn’t shipped yet!

🦴 Need Help With Our Policies?

If you are looking for specific details on how we handle things behind the scenes, you can easily check out our dedicated pages below:

  • Returns & Refunds: Need to make a claim? Check our 30-day review policy or start your request by emailing careypetsupport@gmail.com.

  • Shipping Policy: Looking for tracking details or delivery times? See our full breakdown in the footer menu.

Thank you for being a part of the Carey Pet family. We appreciate you and your pets!